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Customer Care

SHIPPING AND DELIVERY

Once your order is confirmed, it will be dispatched within 2-3 business days. Delivery takes 2-7 business days, depending on your location. Tracking information and an estimated delivery date will be provided. Kindly note that if there are any delays with your order, you may email us at [email protected] or [email protected].

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

 

RETURNS

ONLINE PURCHASES: You can return all or part of your order within 14 calendar days from the date of receiving your order. Simply complete the return form online on our “Contact Us” page and don’t forget to add your order number. All items to be returned or exchanged must be unworn, undamaged, and unused. Original tags must be attached, and products must be in their original packaging for them to be applicable for any refunds or exchanges. We will then arrange for a pick-up with an additional fee.

IN-STORE PURCHASES: You can return all or part of your order within 14 calendar days from the date of your receipt. Simply complete the return form in-store and drop off your unused and ticketed item in their original packaging, along with the return form and proof of purchase in any of our stores.

Items purchased via our online store can only be returned or refunded via our online store. Kindly email us at [email protected] for further assistance.

OKHTEIN will only provide a refund or an exchange if shipping instructions have been met. We shall inform you with our return shipping instructions in order to process the return/exchange process. For further assistance regarding shipping please email us at [email protected]

If the above conditions have been met, you will receive a refund for the returned products excluding initial delivery fees incurred.

 

REFUNDS

Your refund will be processed after your returned order passes by our quality inspection.

Once your returned item is accepted, your refund will be credited back via the same payment method used to purchase your order (Excluding shipping fees).

Please note that it can take up to 15 days for us to receive your return.

Please note that refunds will be processed within 5-15 business days maximum.

 

INTERNATIONAL SHIPPING

Here in OKHTEIN, we provide worldwide shipping. Orders are dispatched from Sundays to Thursday, between 9 AM to 5 PM GMT+2 and typically arrives to the shipping destination within 2-7 business days maximum.

If you did not find your shipping destination in the options listed upon placing your order, please email us for assistance at [email protected] or [email protected]

 

WHEN DO WE COLLECT INFORMATION?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To ask for ratings and reviews of services or products
• To follow up with them after correspondence (live chat, email or phone inquiries).

For assistance and inquiries, please E-mail us at [email protected] We will be available to help you from Sundays to Thursdays from 9:00 AM to 5:00 PM GMT+2